Conflict Dynamics in Indian Healthcare: An Exploratory Study on Primers of Conflict in Private Clinical Establishments of Kolkata (Record no. 134297)

MARC details
000 -LEADER
fixed length control field 02421nam a2200241Ia 4500
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
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022 ## - INTERNATIONAL STANDARD SERIAL NUMBER
International Standard Serial Number 0972-0634
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Sengupta, Mitali
9 (RLIN) 122537
245 #0 - TITLE STATEMENT
Title Conflict Dynamics in Indian Healthcare: An Exploratory Study on Primers of Conflict in Private Clinical Establishments of Kolkata
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Name of publisher, distributor, etc. Journal of Health Management
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Date of publication, distribution, etc. 2024
300 ## - PHYSICAL DESCRIPTION
Extent 460-471
520 ## - SUMMARY, ETC.
Abstract Healthcare conflicts are complicated and often dysfunctional in nature. The Indian healthcare system, with its thinning workforce, finds it increasingly difficult to meet the demands and expectations of its healthcare service recipients. Healthcare service providers like physicians, nurses, technical and administrative personnel work in a dynamic and stressful environment with resource and manpower limitations. Healthcare service recipients like patients and their families often face challenges regarding access to care, associated costs, time issues and other situational dynamics. These underlying situations often result in different types of conflicts in the workplace. The purpose of this exploratory study is to understand the factors that serve as primers for healthcare conflicts in the Indian scenario. Data were collected from hospital feedback forms for patients/patient families. The top 10 threads indicating the patient satisfaction factors and conflicting grounds were identified through content analysis, and that formed the basis of the semi-structured questionnaire schedules. Fifty semi-structured interviews were done with healthcare service recipients and healthcare service providers (25 in each set) in private clinical establishments of Kolkata, West Bengal. Four main themes and nine subthemes were identified that illustrated the grounds for healthcare conflicts in Indian settings. The identification of the causes of dissatisfaction and understanding their relationship with healthcare conflicts will go a long way in conflict management.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Healthcare Service
9 (RLIN) 122538
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Hospital Environment
9 (RLIN) 122539
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Private Clinical Establishments
9 (RLIN) 122540
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Indian Healthcare
9 (RLIN) 122541
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Chakrabarti, Satyajit
9 (RLIN) 122542
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Ganguly, Arnab
9 (RLIN) 122543
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Mukhopadhyay, Indraneel
9 (RLIN) 122544
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Roy, Arijit
9 (RLIN) 122545
856 ## - ELECTRONIC LOCATION AND ACCESS
Uniform Resource Identifier <a href="https://doi.org/10.1177/09720634241246921">https://doi.org/10.1177/09720634241246921</a>
999 ## - SYSTEM CONTROL NUMBERS (KOHA)
Koha biblionumber 134297
Holdings
Withdrawn status Lost status Damaged status Not for loan Home library Current library Date acquired Serial Enumeration / chronology Total Checkouts Barcode Date last seen Price effective from Koha item type
        Dr VKRV Rao Library Dr VKRV Rao Library 08/10/2024 Vol. 26, No. 3   AI581 08/10/2024 08/10/2024 Article Index