Dunkel, Wolfgang (ed) <br/><br/>
Customers at work  New perspectives on interactive service work 

 - London  Palgrave Macmillan  2013 
 - xiv, 257 
<br/><br/><label>ISBN: </label>9781349451100 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customers-Service relationships<br/>Customers-Service workers<br/>Management