Jha, Devasmita <br/><br/>
Rating Systems: A Drivers' Perspective 

 -  Economic and Political Weekly  2025 
 - 40-46 
<br/><br/> Algorithms are the new managers that evaluate workers through customer-generated five-star ratings by platforms. This paper studies rating systems used by ride-hailing companies, such as Uber and Ola. An analysis into what the companies have to say about  
<br/><br/><label>Subjects--Topical Terms: </label><br/> Drivers' Perceptions<br/> Five-Star Ratings<br/> Uber and Ola<br/>Rating Systems