TY  - BOOK
AU  - Jha, Devasmita
AU  -  Guha, Anupam
AU  -  Jha, Shishir Kumar
TI  - Rating Systems: A Drivers' Perspective
PB  - Economic and Political Weekly
KW  -  Drivers' Perceptions
KW  -  Five-Star Ratings
KW  -  Uber and Ola
KW  - Rating Systems
N2  - Algorithms are the new managers that evaluate workers through customer-generated five-star ratings by platforms. This paper studies rating systems used by ride-hailing companies, such as Uber and Ola. An analysis into what the companies have to say about
UR  - https://www.epw.in/journal/2025/4/special-articles/rating-systems.html
ER  -