Grugulis, Irena (Ed) Sturdy, Andrew (Ed) Willmott, Huge (Ed) <br/><br/>
Customer service  empowerment and entrapment 

 - London  Palgrave  2001 
 - xi;215 
 - Critical perspectives on work and organisations .
<br/><br/> Knights, David (Ser Ed) 
<br/><br/><label>ISBN: </label>333946073 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer Services<br/>Domestic Trade<br/>Internal Commerce