Granered, Erik <br/><br/>
Global call Centers  acieving outstanding customer service across cultures and tme zonesi 

 - Boston  Nicholas brealey international  2005 
 - xiv;206 
<br/><br/><label>ISBN: </label>1904838030 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Call Centers<br/>Employment<br/>Information techhnology