000			02421nam a2200241Ia 4500
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022			_a0972-0634
100			_aSengupta, Mitali _9122537
245		0	_aConflict Dynamics in Indian Healthcare: An Exploratory Study on Primers of Conflict in Private Clinical Establishments of Kolkata
260			_bJournal of Health Management
260			_c2024
300			_a460-471
520			_aHealthcare conflicts are complicated and often dysfunctional in nature. The Indian healthcare system, with its thinning workforce, finds it increasingly difficult to meet the demands and expectations of its healthcare service recipients. Healthcare service providers like physicians, nurses, technical and administrative personnel work in a dynamic and stressful environment with resource and manpower limitations. Healthcare service recipients like patients and their families often face challenges regarding access to care, associated costs, time issues and other situational dynamics. These underlying situations often result in different types of conflicts in the workplace. The purpose of this exploratory study is to understand the factors that serve as primers for healthcare conflicts in the Indian scenario. Data were collected from hospital feedback forms for patients/patient families. The top 10 threads indicating the patient satisfaction factors and conflicting grounds were identified through content analysis, and that formed the basis of the semi-structured questionnaire schedules. Fifty semi-structured interviews were done with healthcare service recipients and healthcare service providers (25 in each set) in private clinical establishments of Kolkata, West Bengal. Four main themes and nine subthemes were identified that illustrated the grounds for healthcare conflicts in Indian settings. The identification of the causes of dissatisfaction and understanding their relationship with healthcare conflicts will go a long way in conflict management.
650			_a Healthcare Service _9122538
650			_a Hospital Environment _9122539
650			_a Private Clinical Establishments _9122540
650			_aIndian Healthcare _9122541
700			_a Chakrabarti, Satyajit _9122542
700			_a Ganguly, Arnab _9122543
700			_a Mukhopadhyay, Indraneel _9122544
700			_a Roy, Arijit _9122545
856			_uhttps://doi.org/10.1177/09720634241246921
999			_c134297 _d134297