Effect of service climate on service quality
Gannon, Martin J Gupta, Amit
Effect of service climate on service quality TEst of a model using structural equation Modelling - Bangalore IIMB 2002 - 25 - Working paper no.197 .
Service Organisations
Effect of service climate on service quality TEst of a model using structural equation Modelling - Bangalore IIMB 2002 - 25 - Working paper no.197 .
Service Organisations